Returns Policy

At MJX Collective we want you to be completely satisfied with your purchase.

If for any reason you are not happy with your order, you may return it in accordance with the terms below.

Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return, the item must be:

For hygiene and safety reasons, opened or used reed diffusers cannot be returned unless the item is faulty or damaged.

How to Request a Return

To request a return, please contact us at:

info@mjxcollective.co.uk

Please include:

We will then provide instructions for returning the item.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or damaged on arrival.

We recommend using a tracked delivery service, as we cannot be responsible for items lost in transit.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–7 working days.

Original shipping costs are non-refundable unless the item is faulty.

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery and include photographs of the issue.

We will arrange a replacement or refund as appropriate.

Contact

For any questions regarding returns, please contact:

info@mjxcollective.co.uk